In a global enterprise associates speak multiple languages, come from different cultures, and are located across the globe. Large enterprises have many associates and they all have one thing in common that they share the same delivery challenges. For example, in a global construction company, an architect would be doing the same work regardless of her location, culture, or language. When employees are working on similar tasks, they might be wasting tons of time in re-inventing the wheel because of the following reasons:
- Employees do not sharing their findings
- Guidelines/information exist but can’t be found
- Not aware of someone else’s similar work and lessons learned.
- Inadequate tooling.
- Missing communication channels.
- Information is in different language.
- Inadequate information quality.
- And this list goes on….
Smart Playbooks address this issue and make everything available at a single place. Any employee performing a business function or executing a process can start a Smart Playbook to deliver consistent and great quality results.
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