All organizations or enterprises set monthly, quarterly, and yearly goals. They invest all their energy to exceeding those goals. They are so much involved in chasing their goals that they often ignore or don’t pay attention to their cost of unknown. An organization capable of delivering astonishing results can’t do so because they can not propagate a change across the organization faster or the employees don’t know how to deliver.
An organization does not track the cost of unknown. They don’t know if they lost a customer because one of the proposal writer was not aware of government compliance or did not know that a past performance existed but was omitted from the proposal. A work that one employee completed in one day, the other team took two weeks for the same work. This happens in every organization because there is tons of information, missing communication channels, and similar other reasons.
Things are changing so fast that keeping pace with the change is almost impossible. Enterprises can not rapidly train their employees in new technologies or rules. Also, it is difficult to propagate a change in an organization.
Smart Playbooks are the only solution to the above problem. They can accelerate time-to-market. They remove employee enablement dependency and educate only those employees who need to know a specific change.
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