IT is about supporting day-to-day digital operations of an organization. Imagine when you were first asked to perform a critical IT task for your organization and you were looking for the information and trying to figuring out the process. You contacted many people and searched various internal systems to get familiar with the IT processes of your organization. Now imagine when your new employee comes and you ask that employee to go to the Smart Playbooks system and start executing a specific IT Smart Playbook and that playbook helps the employee to successfully complete her assignment without any setbacks or manual errors. This will eliminate your new employee’s knowledge / process finding time and also make her productive sooner.
Now imagine another scenario, where your global organization wanted to make IT process changes because of any situation like changes in your organizational policies or local regulations. Can you imaging the time spent on implementation, awareness and adoption of this change? Let’s fast forward to today where Smart Playbooks can make that change in hours and users get updated IT playbook whenever they execute their next Smart Playbook.
This will eliminate all manual employee education effort, manual errors, and will also accelerate time-to-market of a new or updated process. This is a big game changer in today’s fast changing business horizon where you can stay one step ahead of your competition by making your IT processes agile.
Every organization has several IT playbooks. You can visualize them through your daily job responsibilities. Your sample playbooks may include the following. Remember that different roles will execute different playbooks and one role can use a partial or complete playbook designed for another role.
- Implement a new tool
- Handle a tool outage
- Make a build vs buy decision
- Analyze employee needs
- Calculate ROI
- Add a new employee to the system
- Retire an employee from the system
We listed only a few samples above. Your organization will have many different IT playbooks depending on the need and industry of your organization.
Contact us today, and we’ll show you how we can help you accelerate delivery of IT deliverable!